Frequently Asked Questions
Everything you need to know about your clean beauty journey.
Are asa Beauty products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
What is your shipping policy?
We offer standard shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery status.
What is your return and exchange policy?
Due to the hygienic nature of beauty products, we only accept returns or exchanges for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I know which shade is right for me?
We offer a virtual shade finder tool on our website and a dedicated team of beauty experts available via live chat to help you find your perfect match.